What happens if your plans change, and how quickly you get your money back.
You may cancel a confirmed transfer at any time. The amount refunded depends on how far in advance you cancel, measured against the pick-up time stated in your booking confirmation.
| When you cancel | Refund |
|---|---|
| More than 24 hours before pick-up | 100% refund — no cancellation fee |
| Between 6 and 24 hours before pick-up | 50% refund |
| Less than 6 hours before pick-up | No refund — the vehicle and driver are already committed |
| Cancelled by us for any reason | 100% refund, or a replacement vehicle at no extra cost, at your choice |
If you have not yet paid, cancelling more than 6 hours before pick-up costs you nothing at all.
Send us your booking reference and the words "cancel booking" by any of these channels:
A cancellation takes effect at the moment your message reaches us, not when we reply. We send a written cancellation acknowledgement within 24 hours; if you do not receive one, please contact us again so we can check.
Approved refunds are returned by the same method you used to pay:
We do not charge an administration fee on refunds, and we do not deduct bank charges from the refunded amount.
A flight delay is not a cancellation. If you have given us your flight number, we track the flight and the driver waits for the delayed arrival at no extra charge. You do not need to contact us.
If your flight is cancelled outright or diverted to another airport, tell us as soon as you can. In that case the booking is refunded in full regardless of how close to the pick-up time it is, or moved to a new time free of charge.
Before treating a booking as a no-show we attempt to reach you on the telephone number and WhatsApp number given at booking. Please make sure the number you give us works while you are travelling.
Changes to the date, time, pick-up address or vehicle class are free of charge if requested more than 6 hours before pick-up and we have a suitable vehicle available. If the change moves you to a more expensive vehicle class or a longer route, we tell you the new total in writing and you confirm it before the change is made. If the new price is lower, the difference is refunded.
If a vehicle breaks down or a driver cannot complete the journey, we arrange a replacement vehicle as quickly as possible. If we cannot get you to your destination, we refund the full amount paid and, where the failure is ours, cover the reasonable cost of an equivalent alternative transfer.
We are not liable for delays or cancellations caused by circumstances outside our control — including severe weather, road closures, accidents, strikes and acts of public authorities. In those cases the booking is refunded in full, but we do not cover consequential costs such as missed flights or accommodation.
Passenger transport services are among the services excluded from the statutory right of withdrawal under Article 15 of the Turkish Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği). The cancellation terms set out above are granted by us contractually and are more favourable than the statutory minimum.
Refund disputes should first be raised with us at info@transfersantalyavips.site. We reply within 3 business days. Consumers resident in Türkiye may also apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court in their place of residence, within the monetary limits published each year by the Ministry of Trade.
Antalya Kart Vip Turizm
Hacımimi Mah., Dibek Sk., Ferah Apt. No: 42/2, 34425 Beyoğlu, İstanbul, Türkiye
E-mail: info@transfersantalyavips.site